Refund and Returns Policy

Overview

Our refund and returns policy lasts 21 days. If 21 days have passed since your purchase, we can’t offer you a full refund or exchange.

Complaints should be reported no later than 21 days after delivery or pick up, with the exception of damaged packages that need to be reported immediately.

Complaints must be clear and should include a photo(s) of the item and an email from the buyer (additional photos may be requested).

Complaints must be a new email and must indicate the order number in the subject line.

If you receive the wrong DTF sheet, we will send you a return label to mail it back to us. A new DTF sheet will not be printed until we receive the incorrect sheet. If your item was damaged in transit we will reprint and mail a new item. A picture will be needed of the damaged package. We will only reprint items damaged in transit as a one time courtesy per item. We will cover the cost in the event a package is lost. Packages must be lost for 14 days or longer. Send complaints to us at [email protected].

Downloadable files are non-returnable/ refundable items.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or for reasons not due to our error.
Any item that is returned more than 21 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 210 E. Washington St, Minneola, FL, 34715.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you must be the one to start the return process. Once the returned item is received, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your item, please mail it to: 210 E. Washington St, Minneola, FL, 34715.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.